privacy policy

Last Updated: 04/04/2026

Welcome to PJ Hub Pet Supplies (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Personal Information Controller (PIC)

PJ Hub Pet Supplies acts as the Personal Information Controller (PIC) responsible for your data.

While our business operates in the Philippine market, data may be accessed and managed remotely by authorized personnel based in Ireland strictly for order fulfillment, customer support, and business operations.

2. Information We Collect

Personal Information

Name
Delivery address
Phone number
Email address

Sensitive Personal Information

We do not intentionally collect sensitive personal information (e.g., government IDs). If such data is ever required, it will be handled with strict confidentiality and higher security standards as required by law.

Transaction Data

Payment confirmation details such as screenshots of GCash or bank transfer receipts. We only collect information necessary to verify transactions and do not store sensitive financial credentials such as MPINs, passwords, or full account details.

Non-Personal Information

Browser type
IP address
Device information
Pages visited and time spent on our site

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Coordinate deliveries
Provide customer support
Improve our services and marketing efforts
Send promotional messages (with consent)
Prevent fraud and abuse

Consent: By submitting your information and using our website and services, you expressly consent to the collection, use, and processing of your personal data for the purposes outlined in this Privacy Policy.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Couriers & Logistics Partners (e.g., J&T Express, NinjaVan, or dropshipping suppliers) for delivery of orders
Marketing & Analytics Platforms (e.g., Facebook/Meta Pixel, email tools) for advertising and performance tracking
Cloud Service Providers (e.g. Google, Meta) where data may be securely stored on servers located outside the Philippines
Local Storage: Manual business files are stored on secure local drives.
Legal Authorities when required by Philippine law

5. Cookies, Pixels, and Tracking

We use cookies and tracking technologies such as the Meta (Facebook) Pixel to:

Analyze user behavior
Improve website performance
Deliver targeted advertisements

You may opt out of cookies through your browser settings. You may also control ad preferences through Facebook settings.

6. Data Security

We implement appropriate organizational, physical, and technical measures to protect your data in compliance with the Data Privacy Act.

As part of our security practices:

Access to data is restricted to authorized personnel only
Devices used to access data are secured with encryption and Two-Factor Authentication (2FA)
We minimize downloading or storing customer data outside of secure platforms.

However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights (Data Subject Rights)

Under Philippine law, you have the right to:

Be Informed about how your data is used
Access your personal data
Object to data processing (e.g., marketing)
Rectify inaccurate data
Erase or Block your data
Data Portability

8. Data Requests & Contact

For any privacy-related concerns or requests, you may contact us at:

Email: pjhub.global@gmail.com
Business Name: PJ Hub Pet Supplies
Location: Philippines

We will respond to all requests within 15–30 days in accordance with National Privacy Commission (NPC) guidelines.

You may also lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

We do not knowingly collect data from individuals under the age of 13.

11. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our facebook page with a revised date.

12. Data Retention & Disposal

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

Marketing Leads: Retained for up to 12 months; inactive leads are periodically deleted
Order Fulfillment Data: Delivery details are retained for up to 90 days after completion to handle disputes or returns
Financial Records: Transaction records and payment confirmations are retained for up to 10 years to comply with Bureau of Internal Revenue (BIR) requirements

When data is no longer needed, it is securely deleted or permanently removed from our systems.

13. Legal Compliance Statement

PJ Hub Pet Supplies is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). By using our website and services, you agree to the collection and processing of your data as described in this policy.