TERMS & conditions

Last Updated: May 7, 2026

Quick Summary:

Returns: please refer to our Return & Refund Policy.
Refunds: Processed within 5–10 business days.
Safety: Always supervise pets when using toys or grooming products.
Privacy: Your personal data is protected under RA 10173 (Data Privacy Act of 2012).

1. General

1.1. Agreement: These Terms govern your use of our website, social media shops, and services.

1.2. Consent & Eligibility: By purchasing, you consent to these terms and confirm you are of legal age to enter a binding contract.

1.3. Right to Refuse Service: We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including for suspected fraudulent activity, "joy reservers," or abusive behavior toward our staff.

1.4. Updates: Terms may be updated at any time; changes take effect immediately upon posting.

2. Products

2.1. Catalog: We sell pet supplies including manual tools, electronics (e.g., Smart Toy Balls), and grooming/cleaning products.

2.2. Visuals: Product images are for illustration; actual colors or textures may vary slightly.

2.3. Technical Specs: Electronic product specs (battery life, charging) are estimates based on standard testing.

2.4. Formulations: Grooming/cleaning ingredients are provided by manufacturers; customers are responsible for reviewing allergens before use.

3. Orders and Payment

3.1. Acceptance: All orders are subject to acceptance and stock verification.

3.2. Payment: Methods include GCash or Bank Transfer

3.3. Pricing: Obvious pricing errors may lead to order cancellation.

4. Shipping and Delivery

4.1. Nationwide Shipping: Available via third-party couriers across the Philippines.

4.2. Courier Disclaimer: Couriers are independent; we are not liable for rider behavior, delays, or restricted access areas.

4.3. Liquid Shipping: Liquids are carefully packaged, but minor seepage may occur during transit. Continuous unboxing videos are highly encouraged to expedite damage claims.

4.4. Risk of Loss: Risk transfers to the customer once the package is marked “Delivered.” Customers are advised to secure their own proof of delivery if a recipient is not present.

5. Return & Refund Policy

5.1. Policy Reference: All returns, replacements, and refunds follow our detailed Return & Refund Policy.

Key Points:

Ship-Back Period: Approved items must be shipped back within 7 days of approval.
Condition: Items must be unused, clean, and free of pet hair, odors, stains, or chewing damage.
Non-Returnable: Used bedding, opened consumables (treats/shampoos), or items marked Final Sale.
Shipping Costs: We cover costs for defective/incorrect items. Customers cover return shipping for "Change of Mind" or size exchanges.
Refunds: Issued within 5–10 business days; store credit is available for a faster resolution.
Claims: A continuous unboxing video is strongly recommended to ensure the fastest processing of damage or missing item claims.

6. Electronic Products & Limited Warranty

6.1. 30-Day Warranty: Covers manufacturing defects (e.g., motor or battery failure).

6.2. Exclusions: Warranty is void if the device shows signs of excessive chewing, punctures, water damage, or improper charging (use 5V/1A only).

6.3. Support: For technical issues, please contact us via Facebook Messenger for troubleshooting steps before requesting a return.

7. Limitation of Liability & Safety

7.1. Supervision: No pet toy is indestructible. All toys require supervised play.

7.2. Health Disclaimer: We are not liable for injuries, intestinal blockages, or health issues caused by pets ingesting product parts, batteries, or packaging.

7.3. Grooming Safety: Always perform a patch test before using shampoos or cleaners. Consult a vet immediately for adverse reactions.

7.4. Storage: Store cleaning products safely out of reach of pets and children.

8. Privacy Policy (RA 10173 Compliance)

8.1. Data Protection: Personal data is handled per the Philippine Data Privacy Act of 2012.

8.2. International Access: Authorized management and support personnel in Ireland may access order data for fulfillment and customer support under NPC guidelines.

8.3. Data Retention:

Fulfillment Data: 90 days from order completion.
Marketing Leads: 12 months (or until consent is withdrawn).
Financial Records: 10 years (per BIR/legal compliance). 8.4. Full Details: For more information, please refer to our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Disputes will be resolved in the competent courts of the Philippines.

10. Contact Us

Email: pjhub.global@gmail.com
Facebook: PJ Hub Pet Supplies