return & refund policy

Last Updated: 07/05/2026

Handled with Care for your Fur Family

We know how excited you are to receive your pet products! We take great care in packing your orders to ensure they arrive ready for use. To help us maintain our high standards, we ask that you inspect your delivery immediately. If something isn't right upon arrival, we’re here to fix it fast.

1. Return Window & Timelines

To maintain our high standard of service and ensure every pet receives fresh, high-quality gear, we operate with a focused Arrival Inspection policy:

The Arrival Check (48 Hours): Please inspect your order immediately upon delivery! If your item arrives damaged during shipping or we sent the incorrect item, you must report it to us within 48 hours.

Why? This allows us to verify the issue with the courier and send your replacement out immediately.

Final Sale Policy: Beyond the initial 48-hour arrival window, all sales are considered final. We do not offer long-term warranties or returns for wear-and-tear, "Change of Mind," or items damaged by your pet.

Approved Ship-Backs: In the event that a return is authorized by our team, the item must be shipped back within 7 days of approval.

Note: All returns must be approved by our team first. Unauthorized returns cannot be accepted.

2. Return Conditions (“Pet-Proof” Clause)

To qualify for a return, just make sure the item is:

Unused, clean, and resellable
Free of pet hair, odors, stains, or chewing damage
In its original packaging with tags attached

Important:
Do not send your item back to the manufacturer or the shipping address on the package. Returns sent without approval cannot be processed. We will provide the correct return address after approval.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept:

Used pet products or bedding
Opened treats, supplements, or consumables (unless defective)
Items marked as Final Sale

4. Damaged, Defective, or Incorrect Orders

If something isn’t right, we’ll make it right:

Contact us within 48 hours
Send your Order Number and a clear photo/video showing the issue

We’ll offer a free replacement or full refund — in many cases, no return is required.

5. Return Shipping & Costs

Defective/Incorrect Items: We cover all costs. We will send a replacement or a courier to pick up the item at no cost to you.
Original shipping fees are non-refundable
We recommend using a trackable shipping method
Change of Mind/Size Exchange: All orders are considered final once confirmed and processed.

Requests for size exchange or return due to change of mind may be accommodated, subject to item availability. Customers will be responsible for all return shipping and re-delivery costs.

Refunds are not applicable for change of mind. Refunds are strictly limited to cases where the item received is proven to be defective, damaged, or incorrect. All refund requests must be supported by clear photo or video evidence and reported within 48 hours of delivery.

6. Refunds & Store Credit Option

Once your return is received and inspected, we’ll notify you of the status
Approved refunds are issued to your original payment method within 5–10 business days

Optional:
If you prefer, you may choose store credit instead of a refund — this is often processed faster. In some cases, we may include a small bonus as a thank you.

7.Order Cancellations

Because we aim to get your pet’s gear to you as fast as possible, our automated system sends orders to fulfillment almost immediately.

Cancellation Window: You may request a cancellation within 60 minutes of your order.
Post-Processing: Once an order has moved to the "Processing" or "Prepared" stage, we are unable to stop the shipment. In these cases, you may follow our standard Return Policy once the item arrives.

8. How to Start a Return

To begin your return, please include your Order Number for faster assistance:

Email: pjhub.global@gmail.com
Facebook: PJ Hub Pet Supplies

9. Delivery Acceptance Policy

By completing payment, customers agree to accept the delivery of their order.

Refusal to accept the parcel without a valid reason (such as wrong or damaged item) will not qualify for a refund. Any shipping costs incurred due to refusal or return-to-sender will be non-refundable.

10. Product Expectations Disclaimer

Please note that slight variations in color, size, or appearance may occur due to lighting, screen settings, or manufacturing differences. These are not considered defects.

All product images are for reference only. By placing an order, the customer agrees to the product description and specifications provided.