SHIPPING & DELIVERY POLICY

Last Updated: August 9, 2026

Handled with Care for Your Fur Family

At PJ Hub Pet Supplies, we carefully prepare and pack every order before it is handed over to our delivery partner. Our goal is to make sure your pet products are properly prepared and safely delivered to you.

Please review your shipping information carefully when placing your order and inspect your package immediately upon delivery.

1. Order Processing & Payment

Orders may be placed throughout the week.

We offer multiple payment options through our available payment providers, which may include GCash, Maya, PayPal, online payment methods, and other supported payment options.

Available payment methods may vary depending on the payment provider, customer location, and the payment options available at checkout.

Your order will be considered confirmed once your payment has been successfully completed and verified.

To be included in the upcoming weekend dispatch, payment should be completed and confirmed on or before Friday.

Payments confirmed after Friday will generally be included in the next available weekend dispatch.

Please note that payment confirmation and physical dispatch are separate steps. Your order may be confirmed and prepared before the scheduled dispatch date.

2. Dispatch Schedule

Our regular dispatch schedule is:

Payment Cut-Off: Friday
Dispatch: Saturday & Sunday

Orders with payment successfully confirmed by Friday are prepared for the upcoming weekend dispatch.

Orders confirmed after the Friday cut-off will generally be scheduled for the following weekend.

While we aim to follow this schedule consistently, dispatch may occasionally be affected by holidays, courier availability, weather conditions, or other circumstances beyond our control.

3. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address.

For Philippine deliveries, please provide:

Full Name
House/Unit Number and Street
Subdivision, Building, or Village, if applicable
Barangay
City or Municipality
Province, if applicable
Region
Postal Code
Contact Number

Please double-check your information before completing your order.

PJ Hub Pet Supplies is not responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping information, please contact us immediately.

4. Courier Delivery

Once your order has been dispatched, it will be handed over to our designated courier for delivery.

Delivery times may vary depending on:

Delivery location
Courier operations
Weather conditions
Holidays and peak periods
Transportation conditions
Other circumstances beyond our control

Any delivery timeframe provided by the courier is an estimate and is not a guaranteed delivery date.

Once available, tracking information will be provided so you can monitor the status of your shipment.

5. Tracking Your Order

After your order has been handed over to the courier, please allow some time for the tracking information to appear or update in the courier's system.

If your tracking information does not update immediately, this does not necessarily mean that your package has been lost.

If you notice an unusual tracking status or your package appears to be delayed for an extended period, please contact us so we can assist you.

6. Delivery Attempts

Please make reasonable arrangements to receive your order when the courier attempts delivery.

If delivery cannot be completed because:

The recipient is unavailable
The delivery address is incorrect or incomplete
The contact number cannot be reached
The recipient refuses the parcel
Other customer-related circumstances prevent delivery

the courier may make additional delivery attempts or return the package to us, depending on their policies.

Additional shipping or re-delivery charges may apply if the package is returned due to circumstances caused by the customer.

7. Refused or Returned-to-Sender Packages

By completing payment, customers agree to accept delivery of their order.

Refusal to accept a parcel without a valid reason, such as receiving an incorrect or damaged item, does not automatically qualify the order for a refund.

Any shipping costs incurred because of refusal, incorrect address information, or other customer-related circumstances may be non-refundable.

If a package is returned to PJ Hub Pet Supplies and you would like it to be shipped again, additional delivery charges may apply.

This does not affect your rights regarding products that arrive damaged, defective, or incorrect, subject to our Return & Refund Policy.

8. Damaged Packages Upon Delivery

Please inspect your package immediately upon delivery.

If the product appears to have been damaged during shipping, please contact PJ Hub Pet Supplies within 48 hours of delivery.

Please provide:

Your Order Number
Clear photos of the product
Clear photos of the packaging
A video, where helpful, showing the issue

This information helps us investigate the matter and coordinate with the courier when necessary.

For damaged, defective, missing, or incorrect items, please refer to our Return & Refund Policy.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your package, please contact us within 48 hours of delivery.

Please provide your Order Number and clear photo or video evidence so our team can review the issue.

If the issue is confirmed, we may provide a replacement or refund in accordance with our Return & Refund Policy.

10. Delivery Delays

Although we do our best to ensure timely dispatch, delivery delays may occur due to circumstances beyond our control, including:

Severe weather
Natural disasters
Holidays and peak shopping periods
Courier operational issues
Transportation disruptions
Incorrect or incomplete delivery information
Recipient unavailability
Other unforeseen circumstances

We appreciate your patience and understanding when such situations occur.

11. Order Cancellations

Once an order has been placed, cancellation requests must be made within 60 minutes.

After this cancellation window, your order may already have entered our processing or preparation stage and we may no longer be able to cancel it.

Once an order has been dispatched, cancellation is no longer available.

If you receive an item that is damaged, defective, or incorrect, please follow our Return & Refund Policy.

12. Delivery Address Changes

If you need to change your delivery address after placing your order, please contact us as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched.

Once the parcel has been handed over to the courier, we may no longer be able to change the delivery address.

Any additional costs resulting from an approved address change may be the customer's responsibility.

13. Shipping & Return Policy Relationship

Our Shipping & Delivery Policy explains how orders are processed, dispatched, and delivered.

Our Return & Refund Policy explains what happens if you receive an item that is damaged, defective, incorrect, or otherwise qualifies for a return or refund.

Please review both policies before completing your purchase.

14. Contact Us

If you have questions about your order, payment, dispatch, tracking, or delivery, please contact PJ Hub Pet Supplies.

Email: pjhub.global@gmail.com

Please include your Order Number whenever contacting us about an existing order so we can assist you more quickly.